Privacy Policy

Last updated: 13/10/2026

Pets Oasis is a veterinary clinic in Al Muroor, Abu Dhabi, offering veterinary care, grooming, boarding, pet relocation, and a pet store. This Privacy Policy explains what personal information we collect through petsoasisabudhabi.ae and our direct channels, why we collect it, and how it is handled. By using our website or our services, you acknowledge and accept the practices described here.

1: Information We Collect

The details we hold depend on how you interact with us. They fall into these groups:

• Owner details: your name, email address and phone number
• Appointment details: the service you want, your preferred date and the message you send us
• Pet details: the type of pet, its age and, where relevant, its breed, medical history, symptoms, vaccination status, microchip information and treatment records
• Boarding information: feeding routines, medication instructions, emergency contact details and the vaccination records you present at check-in
• Relocation information: your pet’s travel plans, destination details and the documents needed for the journey, such as health certificates and permits
• Location details: your address, where you ask for a house visit
• Website data: basic technical information about your visit, such as device type, browser, and pages viewed

2: How Information Reaches Us

You can give us information through the contact form and the appointment request form on our website, by phone, through WhatsApp, by email, or in person at the clinic and store. We receive whatever you choose to send through these routes. We suggest not including payment card numbers or passwords in messages.

3: Why We Use Your Information

We process personal information in order to:

1. Reply to enquiries and appointment requests
2. Schedule and deliver veterinary, grooming, boarding, relocation and house visit services
3. Examine, diagnose and treat pets, and maintain the records that support ongoing care
4. Check that boarding requirements, such as vaccinations and microchipping, have been met
5. Arrange documentation, transport and customs-related steps for relocations
6. Keep owners informed about their pet’s care or stay
7. Maintain business, billing and administrative records
8. Understand how visitors use the website so we can improve its content and structure
9. Meet legal and regulatory duties that apply to us in the UAE

We do not use your information for purposes unrelated to these without informing you first.

4: Pet Health and Clinical Records

Information about your pet’s condition, tests, and treatment is recorded by the clinic and kept with your contact details so that our team can provide continuity of care. These records are accessed by the veterinary and clinic staff who need them to do their work, and we treat them with the same care as any other personal information we hold.

5: Cookies and Website Analytics

The website uses cookies and similar technologies, including a tag management service, to understand how visitors find and move around the site. This information is used in a general, aggregated way. You can restrict or delete cookies through your browser settings, although some parts of the website may not behave as expected if you do.

6: Disclosure to Others

Access to your information is limited to our own team. We may also share it, to the extent necessary, with:

• Service providers that support our website, communications and operations
• Laboratories, specialists or other professionals involved in your pet’s diagnosis or care
• Transporters, airlines, customs agencies and other partners, where a relocation requires details or documents to be submitted
• Government bodies or regulators, where required by law or a lawful request
• Professional advisers, such as accountants or legal counsel, who are bound to keep information confidential

7: Third-Party Platforms

Our website and communications make use of services provided by other companies. These include Google Maps and Google reviews, WhatsApp for messaging, and our Facebook and Instagram pages. These providers may collect information according to their own policies, which we do not control. Reviews posted on Google are public and managed by Google.

8: Information Handled Outside the UAE

Some of the services mentioned above operate internationally, so certain data, such as website analytics or messages, may be processed in other countries. For a pet relocation, the details needed for the journey will be shared with the parties and authorities involved in the destination country as part of the process.

9: Retention

We keep personal information for as long as it is needed for the purposes in this policy. Clinical, business and accounting records may be retained for longer where professional or legal requirements call for it. When information is no longer needed, we aim to delete it or anonymise it.

10: Security

We use reasonable organisational and technical measures to guard the information we hold against loss, misuse and unauthorised access, and we restrict access to staff who need it. No website or method of electronic communication can be made completely secure, so we cannot guarantee absolute protection.

11: Your Rights and Choices

You may ask us to:

• Confirm what personal information we hold about you
• Correct information that is inaccurate or outdated
• Delete information we are not required to keep
• Stop contacting you through a particular channel

To make a request, contact us using the details in section 14. We may need to verify your identity first, and we will respond within a reasonable time. Some clinical and business records must be retained, and we will explain this where it applies.

12: Who This Website Is For

This website is intended for pet owners and adults arranging care for animals. It is not directed at children, and we do not knowingly collect personal information from anyone under 18.

13: Updates to This Policy

We may revise this Privacy Policy as our services or legal requirements change. The “Last updated” date shows when the current version took effect, and we recommend checking this page from time to time.

14: Contact Us

For further questions or requests about this Privacy Policy, please contact us:

Pets Oasis
Al Muroor, Hadbat Al Za’faranah, E38, Abu Dhabi, United Arab Emirates
Phone: +971 2 6767100
WhatsApp: +971 55 869 3022
Email: petsoasisabudhabi@gmail.com
Open daily, 9:00 AM to 9:00 PM